Terms and Conditions of use
You can return your unused product within 7 business days after the date your order was received using a secure packaging. The customer is held fully responsible for shipping fees of returned goods, except in the cases where the product is defective or an error has occurred during shipping. Only unused products will be accepted for returns. It is also possible to return an unused product due to an error in size. In this case, the same type product will be replaced with the appropriate size.
Each reimbursement claim must be evaluated by our customer service. To return a product, you must request an RA # from our customer service. No returns will be accepted without an RA #. The return number given to you will be valid for a period of 15 business days. After the 15 business days have expired, no exchanges or refunds will be accepted.
All packages unclaimed or refused by the recipient will be subject to a 30% restocking fee.
Using in Store Credit
In order to benefit from an in store credit issued for any previous orders or exchange, you must first contact our customer service by calling 418.523.0990. In store credits cannot be issued after completion of your order because billing to your credit card is done immediately when you purchase online.
You can make a claim for any defective product by contacting our customer service at firstname.lastname@example.org or by calling 418.523.0990. Products must be returned in their original packaging including the return number and a copy of your invoice (or other proof of purchase). I FOUND will only assume shipping costs in the cases where items were defective or an error occurred during shipping. In all other cases, the customer will be fully responsible for shipping fees (both ways). Before proceeding with any return, a simple verification is possible using a digital photo.
If necessary, you can obtain a copy of your invoice by contacting our customer service at email@example.com or by calling 418.523.0990.